Privacy Policy

Introduction

Aliya Battery House (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

• Personal Information: Name, phone number, email address, and delivery address when you place an order or submit an inquiry.
• Vehicle Information: Car/bike model and battery specifications to recommend the right product.
• Usage Data: IP address, browser type, pages visited, and time spent on our website.
• Communication Data: Records of your interactions with us via WhatsApp, phone, or email.

How We Use Your Information

• To process and fulfill your battery orders and service requests.
• To communicate with you about your orders, appointments, and inquiries.
• To provide doorstep delivery and installation services.
• To improve our website, products, and customer service.
• To send promotional offers and updates (with your consent).
• To comply with legal obligations and protect our rights.

Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your payment information is processed through secure, PCI-compliant payment gateways. We do not store your full payment card details on our servers.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers (delivery partners, payment processors) solely for the purpose of fulfilling your orders, under strict confidentiality agreements.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect certain functionality of the website.

Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the information below. We will respond to all requests within a reasonable timeframe.